A virtual assistant is generally self-employed and provides professional administrative, technical or creative (social) assistance to clients remotely from a home office. They are especially in demand by entrepreneurs and online businesses that need help but don’t want to bring on staff in their location. In medical field, there is also specifically called a “Medical Virtual Assistant”. Mostly, they are in medical profession who assist healthcare providers with general administration and health care practice-specific tasks.
Doctors and other medical practitioners are very busy person. With changing mobile technologies, different healthcare and insurance models, changing rules for medical records, and less support staff; it’s very hard for them to keep the manpowered to handle all the needs of the patient. They need extra pair of hands working for them.
Medical Virtual Assistant can perform several tasks that can be a big help to the doctors in their medical practice. They can do or act like:
1. Medical Office Assistant/Receptionist- answering day to day queries, giving return calls and providing instruction and recommendation
2. Data Entry- updating patient’s file and other data using electronic medical records management
3. Medical Coding and Billing- verifying insurance information including eligibility and pre-authorization
4. Medical transcriptionist- transcribe medical records and transform into a medical report
5. Calendar Management- reminders on appointments, checkup dates, medication refills and ordering needed supplies
6. Social Media Manager- can manage website and keep it updated
According to a recent survey of U.S. doctors by a highly regarded technology company, the majority of respondents believed that medical virtual assistants could make them more efficient and give them more time to spend with patients. Respondents also noted that medical virtual assistants could provide more accurate and timely information to support care, improve health care and patient engagement and prompt patients to health advice and healthy behaviors.
For doctors who have limited resources to hire personal staff, medical virtual assistant will be a very big help for them and will provide major benefit for far less cost than traditional staff.
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